Customer Satisfaction

Kent achieved an industry first when it launched its Customer Satisfaction Index (CSI) programme in April 2001.

Within 48 hours of delivery, an independent research company will contact the customer to rate specific touch points – sales, operations, after-sales service. The rating criteria is quantifiable, enabling Kent to accurately measure aspects of its business underpinning a measure to manage philosophy.

CSI findings for all company relocations are posted online to Kent’s website, thus ensuring complete transparency of our appraisal results. The findings also provide a valuable feedback mechanism for staff who have been relocated by Kent. In short, CSI helps us to achieve continuous improvement and greater customer satisfaction.